Privacy Policy

1. Information We Collect

1.1 Personal Information

When you interact with our website or services, we may collect the following personal information:

• Contact Information: Name, email address, phone number, and company name when you fill out our contact form or request a consultation.
• Project Information: Details about your project requirements, business needs, and technical specifications shared during consultations.
• Communication Records: Emails, messages, and other correspondence exchanged with our team.
• Billing Information: Company name, GST number, billing address, and payment details for invoicing purposes.

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• Device Information: Browser type, operating system, device type, and screen resolution.
• Usage Data: Pages visited, time spent on pages, referring URLs, and navigation patterns.
• Network Information: IP address, approximate geographic location, and internet service provider.

1.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyse website traffic, and understand usage patterns. You can control cookie preferences through your browser settings.

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide software development, web development, mobile app development, AI/ML solutions, UI/UX design, and automation services as requested.
• Communication: To respond to your inquiries, send project updates, and provide customer support.
• Project Management: To manage project requirements, timelines, deliverables, and client relationships.
• Improvement: To improve our website, services, and user experience based on usage analytics.
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations under Indian law.
• Security: To protect against fraud, unauthorised access, and other security threats.

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers (hosting, analytics, payment processing) who assist in operating our business, bound by confidentiality agreements.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Business Protection: To protect the rights, property, or safety of LogicMesh, our clients, or others.
• Consent: With your explicit consent for any purpose not covered above.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Secure data transmission using SSL/TLS encryption.
• Access controls and authentication mechanisms for internal systems.
• Regular security assessments and updates.
• Confidentiality agreements with employees and contractors.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Intellectual Property and Client Data

As a software development company, we handle sensitive project data with the utmost care:

• All client source code, designs, and project assets remain the intellectual property of the client unless otherwise agreed in writing.
• We do not use client project data for any purpose beyond the scope of the engaged services.
• Non-disclosure agreements (NDAs) are available upon request for all projects.
• Project data is securely stored and deleted upon project completion and final handover, as per the agreed terms.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:

• Contact form submissions: Retained for up to 2 years from the date of submission.
• Client project data: Retained for the duration of the project and up to 1 year after completion for support purposes.
• Financial records: Retained as required under the Income Tax Act and GST regulations of India.

7. Your Rights

Under applicable Indian data protection laws, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal information, subject to legal obligations.
• Withdrawal of Consent: Withdraw consent for processing your data at any time.
• Grievance Redressal: Lodge a complaint regarding the processing of your personal data.

To exercise any of these rights, please contact us at hello@logicmesh.in.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Gadag, Karnataka, India.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: